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From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.


The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.


With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.


By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.


Contact Details

We do our best to provide a quick and responsive service to patients calling the Practice.  We open as many lines as possible and use all available staff within our resources, particularly at peak times.

Each week we receive around 2,500-3,000 calls through appointments and prescription lines, with the highest demand on Mondays, Fridays and following Public/Bank Holidays.  The telephone lines are less busy after 10:30 am, and you should get a quicker reponse.

Our phones are busy as soon as they are opened daily. 

As patients, you could help us to improve access via telephone by...

  • Not using the Emergency Line unless you have a Medical Emergency
  • Calling at less busy times
  • Using alternative methods of contact (ie online)
  • Choosing the correct option once through...
    • (1) - Appointments
    • (2) - Medical Emergencies and House Calls
    • (3) - Prescriptions - 9:30am-11:30am and 2:00pm-4:00pm
    • (4) - Results - 1:30pm-3:30pm
    • (5) - General Enquries


Address book Address

The Health Centre
Taylors Avenue
BT38 7HU

Telephone Numbers Telephone Numbers

028 9331 5805
028 9331 5804
028 9331 5802
Out of Hours:
028 2566 3500
Red buildingHealth and Social Care Board
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

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