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Noticeboard

Please note we are currently experiencing GP staff shortages

We have advertised for two new GPs and despite our best efforts to date have not been able to fill the two posts available.  We will continue to try to recruit GPs.

There is a shortage of Doctors who want to work in General Practice in Northern Ireland and there are many vacancies at present for GPs in Practices.  We hope when the Northern Ireland Executive is up and running again that this issue will be addressed.

This is happening in many Practices across the Province and GP service provision is suffering

You may have heard reports in the press of General Practices having to close in some areas of Northern Ireland due to having no Doctors to provide appointments.

Due to our shortage of GPs we have had to adjust our appointment availability to allow the GPs who are here to cope with Patient demand safely and this has had an impact on the provision of routine appointments.  We are working hard to improve access to our services.

Our reception staff are giving you advice on how best to use the system and are not acting as a block to appointments, when they ask you questions it is because they have been asked by the GP to get as much information from you regarding your problem, this will allow the Doctor to deal more efficiently and appropriately with your request

Please bear with us in this difficult period we are doing our best with the resources available to us at present and hope that we can increase the number of routine appointments asap.

Please note we are currently experiencing GP staff shortages

We have advertised for two new GPs and despite our best efforts to date have not been able to fill the two posts available.  We will continue to try to recruit GPs.

There is a shortage of Doctors who want to work in General Practice in Northern Ireland and there are many vacancies at present for GPs in Practices.  We hope when the Northern Ireland Executive is up and running again that this issue will be addressed.

This is happening in many Practices across the Province and GP service provision is suffering

You may have heard reports in the press of General Practices having to close in some areas of Northern Ireland due to having no Doctors to provide appointments.

Due to our shortage of GPs we have had to adjust our appointment availability to allow the GPs who are here to cope with Patient demand safely and this has had an impact on the provision of routine appointments.  We are working hard to improve access to our services.

Our reception staff are giving you advice on how best to use the system and are not acting as a block to appointments, when they ask you questions it is because they have been asked by the GP to get as much information from you regarding your problem, this will allow the Doctor to deal more efficiently and appropriately with your request

Please bear with us in this difficult period we are doing our best with the resources available to us at present and hope that we can increase the number of routine appointments asap.

 

Contact Details

We do our best to provide a quick and responsive service to patients calling the Practice.  We open as many lines as possible and use all available staff within our resources, particularly at peak times.

Each week we receive around 2,500-3,000 calls through appointments and prescription lines, with the highest demand on Mondays, Fridays and following Public/Bank Holidays.  The telephone lines are less busy after 10:30 am, and you should get a quicker reponse.

Our phones are busy as soon as they are opened daily. 

As patients, you could help us to improve access via telephone by...

  • Not using the Emergency Line unless you have a Medical Emergency
  • Calling at less busy times
  • Using alternative methods of contact (ie online)
  • Choosing the correct option once through...
    • (1) - Appointments
    • (2) - Medical Emergencies and House Calls
    • (3) - Prescriptions - 9:30am-11:30am and 2:00pm-4:00pm
    • (4) - Results - 1:30pm-3:30pm
    • (5) - General Enquries

 

Address book Address

The Health Centre
Taylors Avenue
Carrickfergus
BT38 7HU

Telephone Numbers Telephone Numbers

Telephone:
028 9331 5805
Emergencies:
028 9331 5804
Prescriptions:
028 9331 5802
Out of Hours:
028 2566 3500
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

 
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