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IMPORTANT PATIENT NOTICE


DUE TO THE HUGE NUMBER OF TELEPHONE QUERIES THE TELEPHONE LINES INTO THE HEALTH CENTRE ARE EXTREMELY BUSY


OUR LINES ARE NOT DOWN OR BROKEN - OUR STAFF ARE ANSWERING EVERY CALL THAT GETS THROUGH AS QUICKLY AS THEY POSSIBLY CAN


PLEASE USE OUR ONLINE SYSTEM TO ORDER PRESCRIPTIONS – MAKING SURE TO ADD YOUR CHOICE OF PHARMACY TO THE ORDER


ADDITIONAL CONTACT NUMBERS FOR CASTLE PRACTICE


07851 962 861


07851 962 863


07851 962 964


07851 963 536


PLEASE READ AND FOLLOW ALL OF THE ADVICE ON OUR HOME PAGE RE COVID-19 BEFORE RINGING THE SURGERY

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Each month, approximately 250+!! patients Do Not Arrive (DNA) for their appointment without giving any prior warning or notice for cancellation. 

Please ensure you cancel if you cannot attend, where possible with at least 24 hours notice, either by telephone, via the link on our home page, or TEXT your Name, DOB and appointment details to 07568 641 797.  (NB this text service is for incoming cancellation TEXTS ONLY, we cannot, and will not, respond to any queries, calls or messages on this number)

Patients who containue to abuse the appointment systems by DNA will be subject to implementation of the practice policy for DNA management.  (A copy of which is available at reception or can be viewed and printed here)

 
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