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IMPORTANT PATIENT NOTICE


DUE TO THE HUGE NUMBER OF TELEPHONE QUERIES THE TELEPHONE LINES INTO THE HEALTH CENTRE ARE EXTREMELY BUSY


OUR LINES ARE NOT DOWN OR BROKEN - OUR STAFF ARE ANSWERING EVERY CALL THAT GETS THROUGH AS QUICKLY AS THEY POSSIBLY CAN


PLEASE USE OUR ONLINE SYSTEM TO ORDER PRESCRIPTIONS – MAKING SURE TO ADD YOUR CHOICE OF PHARMACY TO THE ORDER


ADDITIONAL CONTACT NUMBERS FOR CASTLE PRACTICE


07851 962 861


07851 962 863


07851 962 964


07851 963 536


PLEASE READ AND FOLLOW ALL OF THE ADVICE ON OUR HOME PAGE RE COVID-19 BEFORE RINGING THE SURGERY

Do's and Don'ts

Please ensure that:orange_pills

  • You only order what you require on its due date.
  • You give 24 hours notice for ordering via telephone or front desk for collection at the front desk
  • You give 48 hours notice for ordering via telephone or front desk for collection at a local pharmacy
  • You give 48 hours notice for ALL online order requests
  • Your medication doesn't run out before you re-order.
  • If you have had medication before but it is no longer on repeat please provide the patient services advisor with details of which doctor prescribed it and the correct name of the medication.
  • You watch for patient notices in relation to ordering and collecting at holiday time.

Please do not:

  • Order antibiotics, flu medications or cough bottles for colds and flu. You can usually purchase appropriate remedies from the pharmacy.
  • Forget to collect your prescription. Uncollected prescriptions are destroyed every 2 weeks resulting in a waste of time and resources.
  • Ask for medication to take on holiday. The practice does not prescribe antibiotics and remedies for "just in case" scenarios.

 

 
 
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