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Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

Castle Practice is situated in Carrickfergus Health Centre, Taylors Avenue, Carrickfergus.

The practice currently serves a population of around 14,700 patients and new patients may register with the practice providing they live within the practice area (details of how to register and a map of our practice area is provided in the New Patients tab above).

We hope this website will provide you with the information required to make the best possible use of the services provided by our Primary Health Care Team.

Our doctors, nurses and all our other staff are dedicated to offering a professional service and this Practice website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Please have a look around and send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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 HOLIDAY CLOSURE INFORMATION

If you require URGENT MEDICAL CARE on

Monday 13th July 2015

please call DALRIADA URGENT CARE

( 028 2566 3500

(click on the image below for further information in relation to Dalriada Services) 

 

If you require URGENT MEDICAL CARE on

Tuesday 14th July 2015

during the hours of 8:30 am and 5:30 pm

please call ( 028 9331 5804

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Thank You !


In February we ran a survey asking our patients whether they would recommend this practice to someone who has just moved into the local area

 

91% said they would be extremely likely or likely to recommend the Practice to someone moving into the area!

 

Many thanks to all who participated

 

If you were not able to participate in the survey please feel free to make any suggestions which could improve our patient services

 

(Site updated 26/06/2015)
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