WONDERING WHY YOU ARE HAVING TO WAIT LONGER FOR ROUTINE APPOINTMENTS???!!
Patients not attending is becoming a chronic problem!
KEEP OR CANCEL YOUR APPOINTMENTS, DO NOT FORGET THEM!!
Over 250!! appointment slots are wasted each month due to patients not attending or cancelling them.
This not only wastes the appointment time on the day, it also clogs up the phones with these 250+ people ringing, to book the appointments, which they then do not attend.
The Castle Practice introduced a “DNA Policy” (Did Not Attend or Does Not Arrive) in 2014. Please read and familiarise yourself with this policy as we have, and will, enforce it.
Castle Practice - D.N.A. Policy
As you can see from the Policy we have numerous options, including texting and online links, to help you cancel your appointment, in adequate time for someone else to use it.
*** GENERAL PRACTICE NOTICE ***
UNTIL FURTHER NOTICE
FRIDAYS FROM 1:00 PM
GPs WILL DEAL WITH MEDICAL EMERGENCIES ONLY
1:00 PM - 5:30 PM
IF YOU HAVE A MEDICAL EMERGENCY PLEASE CONTACT 028 9331 5804
IMPORTANT INFORMATION FOR PATIENTS
The Castle Practice have recently undergone a major computer system upgrade.
While we have been training for some time in preparation for the change over, there will be a certain lack of familiarity which is likely to cause delays and disruption to our services. Please show some understanding of the stress our staff will be experiencing as we try to implement the new system, we will be doing our best!
The change will provide many long-term benefits for the Practice, with improvements in patient service and administrative procedures.
WE THANK YOU IN ADVANCE FOR
YOUR PATIENCE AND UNDERSTANDING
TOWARDS OUR STAFF
DURING THIS TRANSITION PERIOD
(Site updated 19/04/2017)