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Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

 

Castle Practice

FVD

FLU SEASON 2017-18

 Flu Aware NI

Click on the Flu Aware NI link above for further information

OUR FLU CAMPAIGN WILL RUN FROM THE LAST WEEK IN SEPTEMBER 2017 TO THE LAST WEEK IN DECEMBER 2017

YOU CAN CHECK IF YOU ARE ELIGIBLE AND BOOK YOUR APPOINTMENT NOW

 

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*** GENERAL PRACTICE NOTICE ***

UNTIL FURTHER NOTICE

FRIDAYS FROM 1:00 PM

GPs WILL DEAL WITH MEDICAL EMERGENCIES ONLY

1:00 PM - 5:30 PM

IF YOU HAVE A MEDICAL EMERGENCY PLEASE CONTACT 028 9331 5804

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WONDERING WHY YOU ARE HAVING TO WAIT LONGER FOR ROUTINE APPOINTMENTS???!!

Patients not attending is becoming a chronic problem!

KEEP OR CANCEL YOUR APPOINTMENTS, DO NOT FORGET THEM!!

Over 250!! appointment slots are wasted each month due to patients not attending or cancelling them.

This not only wastes the appointment time on the day, it also clogs up the phones with these 250+ people ringing, to book the appointments, which they then do not attend.

The Castle Practice introduced a “DNA Policy” (Did Not Attend or Does Not Arrive) in 2014. Please read and familiarise yourself with this policy as we have, and will, enforce it.

Castle Practice - D.N.A. Policy

As you can see from the Policy we have numerous options, including texting and online links, to help you cancel your appointment, in adequate time for someone else to use it.

(Site updated 24/10/2017)
Order your repeat medicationsPatient SurveyCancel your appointmentChange of contact detailsUpdate your clinical record
 
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