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Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

Thank You !


In February we ran a survey asking our patients whether they would recommend this practice to someone who has just moved into the local area

 

91% said they would be extremely likely or likely to recommend the Practice to someone moving into the area!

 

Many thanks to all who participated

 

If you were not able to participate in the survey please feel free to make any suggestions which could improve our patient services

 

(Site updated 18/05/2015)
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