CASTLE PRACTICE MESSAGE FOR OUR PATIENTS REGARDING OUR APPOINTMENTS
Please read the notice board on the top right of the website or
We are currently trialling a new appointment system.
The telephone list system will run from 8.30 am until 11.30 am ONLY
There will no longer be a “book opening date”, patients contacting the practice will be asked the following questions on behalf of the GP.
Your symptoms and details relating to them.
Which of the following you require;
An emergency appointment on the day
A telephone call with advice or a prescription
A general appointment
These details will be reviewed by a GP and you will either;
Receive a call from reception regarding an emergency appointment.
Receive a call from reception with a general appointment sometime in the near future.
Receive a call from the GP re advice or discussion regarding your symptoms.
We have introduced this system as a safe way of ensuring that those who require medical care have the best access we can currently provide due to the constraints of the shortage of GP appointments.
The GP appointments will be spread across the normal surgery hours 8.30 am – 5.00 pm.
OUR HOURS FROM MONDAY 18th JUNE 2018
Monday to Friday 8.30 am - 12.30 pm and 1.30 pm - 5.30 pm
Prescription telephone orders; we would encourage patients to use online ordering where possible for your own convenience
Monday to Friday 9.30 am – 11.30 am and 2.00pm – 3.30pm
Telephone queries and other issues
Monday to Friday 8.30 am 12:30 pm and 1:30 pm – 3.30 pm
Should you have a medical emergency outside of these hours contact;
12:30 pm – 1:30 pm; 3.30 pm – 5.30 pm;
Castle Practice - 028 9331 5804
Dalriada Urgent Care - 028 2566 3500
WONDERING WHY YOU ARE HAVING TO WAIT LONGER FOR ROUTINE APPOINTMENTS???!!
Patients not attending is becoming a chronic problem!
KEEP OR CANCEL YOUR APPOINTMENTS, DO NOT FORGET THEM!!
Over 250!! appointment slots are wasted each month due to patients not attending or cancelling them.
This not only wastes the appointment time on the day, it also clogs up the phones with these 250+ people ringing, to book the appointments, which they then do not attend.
The Castle Practice introduced a “DNA Policy” (Did Not Attend or Does Not Arrive) in 2014. Please read and familiarise yourself with this policy as we have, and will, enforce it.
Castle Practice - D.N.A. Policy
As you can see from the Policy we have numerous options, including texting and online links, to help you cancel your appointment, in adequate time for someone else to use it.
(Site updated 07/08/2018)