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Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

CASTLE PRACTICE – Important Information for Patients

Change of Practice Computer System

During the early months of 2016 we will be changing our computer system from EMIS LV to EMIS Web. Our old system, whilst state of the art when installed, is now old and ready to retire!

The change will provide many long-term benefits for the Practice, with improvements in patient service and administrative procedures.

We will need your help! There are several ways in which you can help us make a smooth transition to the new system:-

APPOINTMENTS

There will be a reduced service for routine appointments in advance over this period.

This is so we can make the transition to our new appointments system with the minimum of disruption

PRESCRIPTIONS

Please ensure that you order your prescription in good time and when it is due.

This will help to make sure we don’t have a backlog

DOCTOR, NURSE AND STAFF TRAINING

While we have been training for some time in preparation for the change over, there will be a certain lack of familiarity which is likely to cause delays and disruption to our services. Please show some understanding of the stress our staff will be experiencing as we try to implement the new system, we will be doing our best!

 

WE ARE WORKING TORWARDS THE “GO LIVE” DATE OF OUR NEW SYSTEM AND WE’LL KEEP YOU UP TO DATE WITH DEVELOPMENTS SO THAT WE CAN MINIMISE DISRUPTION TO PATIENT SERVICES.

               

(Site updated 04/02/2016)
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