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Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

Patient Notice – May 2017

Due to safety concerns, the Castle Practice, along with others in the area, is starting a Benzodiazepine and ‘Z’ drug (sleeping tablet) reduction scheme

 

TEMAZEPAM;  NITRAZEPAM;

DIAZEPAM; ZOPICLONE; ZOLPIDEM

 

Patients affected will receive information in the post soon. The changes will take place from 26th June 2017

 

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WONDERING WHY YOU ARE HAVING TO WAIT LONGER FOR ROUTINE APPOINTMENTS???!!

Patients not attending is becoming a chronic problem!

KEEP OR CANCEL YOUR APPOINTMENTS, DO NOT FORGET THEM!!

Over 250!! appointment slots are wasted each month due to patients not attending or cancelling them.

This not only wastes the appointment time on the day, it also clogs up the phones with these 250+ people ringing, to book the appointments, which they then do not attend.

The Castle Practice introduced a “DNA Policy” (Did Not Attend or Does Not Arrive) in 2014. Please read and familiarise yourself with this policy as we have, and will, enforce it.

Castle Practice - D.N.A. Policy

As you can see from the Policy we have numerous options, including texting and online links, to help you cancel your appointment, in adequate time for someone else to use it.

*** GENERAL PRACTICE NOTICE ***

UNTIL FURTHER NOTICE

FRIDAYS FROM 1:00 PM

GPs WILL DEAL WITH MEDICAL EMERGENCIES ONLY

1:00 PM - 5:30 PM

IF YOU HAVE A MEDICAL EMERGENCY PLEASE CONTACT 028 9331 5804

 

IMPORTANT INFORMATION FOR PATIENTS

 

The Castle Practice have recently undergone a major computer system upgrade.

While we have been training for some time in preparation for the change over, there will be a certain lack of familiarity which is likely to cause delays and disruption to our services. Please show some understanding of the stress our staff will be experiencing as we try to implement the new system, we will be doing our best!

The change will provide many long-term benefits for the Practice, with improvements in patient service and administrative procedures.


WE THANK YOU IN ADVANCE FOR

YOUR PATIENCE AND UNDERSTANDING

TOWARDS OUR STAFF

DURING THIS TRANSITION PERIOD

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(Site updated 02/06/2017)
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