This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

IMPORTANT INFORMATION FOR PATIENTS – AUTUMN 2016

 

The Castle Practice have recently undergone a major computer system upgrade.

While we have been training for some time in preparation for the change over, there will be a certain lack of familiarity which is likely to cause delays and disruption to our services. Please show some understanding of the stress our staff will be experiencing as we try to implement the new system, we will be doing our best!

The change will provide many long-term benefits for the Practice, with improvements in patient service and administrative procedures.


WE THANK YOU IN ADVANCE FOR

YOUR PATIENCE AND UNDERSTANDING

TOWARDS OUR STAFF

DURING THIS TRANSITION PERIOD

(Site updated 20/09/2016)
Order your repeat medicationsPatient SurveyCancel your appointmentChange of contact detailsUpdate your clinical record
 
Health and Social CareThis site is brought to you by My Surgery Website