CASTLE PRACTICE – Important Information for Patients
Change of Practice Computer System
During the early months of 2016 we will be changing our computer system from EMIS LV to EMIS Web. Our old system, whilst state of the art when installed, is now old and ready to retire!
The change will provide many long-term benefits for the Practice, with improvements in patient service and administrative procedures.
We will need your help! There are several ways in which you can help us make a smooth transition to the new system:-
There will be a reduced service for routine appointments in advance over this period.
This is so we can make the transition to our new appointments system with the minimum of disruption
Please ensure that you order your prescription in good time and when it is due.
This will help to make sure we don’t have a backlog
DOCTOR, NURSE AND STAFF TRAINING
While we have been training for some time in preparation for the change over, there will be a certain lack of familiarity which is likely to cause delays and disruption to our services. Please show some understanding of the stress our staff will be experiencing as we try to implement the new system, we will be doing our best!
WE ARE WORKING TORWARDS THE “GO LIVE” DATE OF OUR NEW SYSTEM AND WE’LL KEEP YOU UP TO DATE WITH DEVELOPMENTS SO THAT WE CAN MINIMISE DISRUPTION TO PATIENT SERVICES.
(Site updated 18/05/2016)