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Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

CASTLE PRACTICE 

 IMPORTANT PATIENT NOTICE

 Please bear with us, our telephone system has changed!

We have changed the system to provide better telephone access to the practice for our patients.

 

Our new telephone options are

(1) for Appointments

(2) for Emergencies and House Calls

(3) for Prescriptions - between 9:30 am - 11:30 am and 2:00 pm - 4:00 pm

(4) for Results - between 1:30 pm - 3:30 pm

(5) for General Enquiries

 

If the correct option is not selected you may be asked to redial.

 

 

 

 

(Site updated 05/03/2015)
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