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Noticeboard

IMPORTANT PATIENT NOTICE


DUE TO THE HUGE NUMBER OF TELEPHONE QUERIES THE TELEPHONE LINES INTO THE HEALTH CENTRE ARE EXTREMELY BUSY


OUR LINES ARE NOT DOWN OR BROKEN - OUR STAFF ARE ANSWERING EVERY CALL THAT GETS THROUGH AS QUICKLY AS THEY POSSIBLY CAN


PLEASE USE OUR ONLINE SYSTEM TO ORDER PRESCRIPTIONS – MAKING SURE TO ADD YOUR CHOICE OF PHARMACY TO THE ORDER


ADDITIONAL CONTACT NUMBERS FOR CASTLE PRACTICE


07851 962 861


07851 962 863


07851 962 964


07851 963 536


PLEASE READ AND FOLLOW ALL OF THE ADVICE ON OUR HOME PAGE RE COVID-19 BEFORE RINGING THE SURGERY

Zero Tolerance

 

INAPPROPRIATE BEHAVIOUR TOWARDS OUR STAFF

 

In line with the Department of Health, Social Services and Public Safety Circular HSS (Gen) (3) 2007 - "Zero Tolerance on Abuse of Staff, Protecting Healthcare and Emergency Staff from Violence", the Castle Practice is committed to the creation of a culture and environment where employees may undertake their duties without fear of abuse or violence.

  • Non-Physical Abuse; The use of inappropriate words or behaviour causing distress and/or constituting harassment. This includes receipt of abusive telephone calls from any source
  • Physical Abuse; The intentional application of force against the person or another without lawful justification resulting in physical injury or personal discomfort.

 

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