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The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

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Alcohol / Drugs Advice

ASCERT is a charity in Northern Ireland leading the fight against substance misuse

Welcome to our e-newsletter

Concerned about alcohol? Call us on 028 9260 4422

If you want to reduce your own drinking or you are affected by a family members alcohol use we can give you a space to talk about it and work with you to find ways to make changes for the better

In our resources area you can find information literature and self-help materials.

If you want to find information about alcohol or drugs or help that is available visit the ASCERT website at www.ascert.biz

Many young people face challenges as a result of their use of alcohol or drugs. The DAISY service provides confidential help and support for young people to make changes in their lives to reduce the harm caused by substance misuse. Simply call us on 028 9043 5815 or visit www.daisy.uk.net

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF MARCH 2026

326 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 326 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted medical time per appointment

= 68 hours (9 working days) of wasted appointment time

How many times during these 68 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 27 hours (3.5 working days) of wasted clerical time

How many times during these 27 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

** COVID SPRING BOOSTERS **
ARE NOW AVAILABLE TO BOOK
FOR PATIENTS AGED 75 AND OVER
AND ALL IMMUNOSUPPRESSED PATIENTS
 
** FINAL CLINIC DATES **
19.05.2026
29.05.2026
 
WE ARE CONTACTING PATIENTS BY
TEXT AND TELEPHONE CALLS
 
**PLEASE CONTACT THE
PRACTICE ANY DAY AFTER 11:00 AM
TO BOOK YOUR APPOINTMENT**
028 9331 5805
07513 985 168
07873 214 100
07873 211 433