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The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF MARCH 2026

326 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 326 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted medical time per appointment

= 68 hours (9 working days) of wasted appointment time

How many times during these 68 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 27 hours (3.5 working days) of wasted clerical time

How many times during these 27 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

** COVID SPRING BOOSTERS **

 
FOR PATIENTS AGED 75 AND OVER
AND ALL IMMUNOSUPPRESSED PATIENTS
 
** FINAL CLINIC DATE **
16.06.2026
WE WILL NOT HAVE ANY VACCINATIONS
AVAILABLE AFTER THIS DATE
 
WE HAVE BEEN CONTACTING PATIENTS BY
TEXT AND TELEPHONE CALLS
 
**PLEASE CONTACT THE
PRACTICE ANY DAY AFTER 11:00 AM
TO BOOK YOUR APPOINTMENT**
028 9331 5805
07513 985 168
07873 214 100
07873 211 433

CASTLE PRACTICE

FROM JUNE 2026 WE WILL BE INTRODUCING THE PATIENT ACCESS APP

TO ALLOW PATIENTS TO ORDER THEIR REPEAT MEDICATION ONLINE

 

TO REGISTER FOR THIS PLEASE EMAIL US AT [email protected]

AND REQUEST A PATIENT ACCESS LOGIN LINK

 

WE WILL LEAVE THE CURRENT MEDICATION ORDERING PAGE

ON THE WEBSITE FOR A SHORT PERIOD OF TIME