The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU
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PHQ-9 Depression Assessment Questionnaire
This easy to use patient questionnaire has been validated for use in Primary Care. It is used by your doctor to monitor the severity of depression and response to treatment. It can also be used to make a tentative diagnosis of depression.
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Patients who Did Not Attend their appointments
DID NOT ATTEND (DNA)
DURING THE MONTH OF FEBRUARY 2026
260 APPOINTMENTS WERE NOT ATTENDED
Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason
What does this mean to YOU?………
12 minutes of wasted GP time per appointment
= 52 hours (6.5 working days) of wasted GP appointment time
How many times during these 52 hours were YOU not able to get an appointment?
5 minutes of wasted clerical time per patient contact
= 21 hours (2.5 working days) of wasted clerical time
How many times during these 21 hours were YOU trying to book an appointment?
You can cancel your appointment in the following ways:
by phoning or texting our mobile number – 07813 985 168