Management Team
The Practice Manager, Samantha Bailey, is involved in managing all of the business aspects of the practice, such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
The practice team works hard to ensure a high standard of care. They like to know when they are doing well. Positive feedback goes a long way in improving staff morale. If you have any compliments, positive comments or good ideas to help us to improve our service, please let us know. Should you have reason to be dissatisfied the practice welcomes patient opinion and operates a formal complaints protocol. Information is available from reception (further info on page 8). Complaints should be addressed in the first instance to the Practice Manager.
Patient Services Advisors
The main reception area is staffed by a team of highly trained, efficient and friendly Patient Services Advisors, who are there to take essential details of your problems, sympathetically and in complete confidence. They will provide advice on the best use of our services and liaise on your behalf with the medical team and outside agencies. Castle Practice is an accredited paperlite practice, which means that all office functions in relation to your medical records are performed using computers. Our staff have extensive knowledge and training in this busy area to enable them to fulfil their role. They are extremely busy all day dealing with various queries in relation to patient health care, not just staffing the front desk; please be patient.
Patients with a sensory disability should inform the Patient Services Advisor if they require assistance.
The Patient Services Advisors are led by Lisa Fulton, Office Manager, who is available should you have any queries in relation to reception services.
