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The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

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WAITING LIST REIMBURSEMENT SCHEME – JUNE 2025

WLRS Factsheet final

 

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF MARCH 2026

326 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 326 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted medical time per appointment

= 68 hours (9 working days) of wasted appointment time

How many times during these 68 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 27 hours (3.5 working days) of wasted clerical time

How many times during these 27 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

Castle Practice

PLEASE NOTE THAT THE SURGERY WILL BE

CLOSED FOR TRAINING FROM 1:00 PM

ON WEDNESDAY 25th FEBRUARY 2026

 

AND WILL RE-OPEN AT 8:30 AM ON

THURSDAY 26th FEBRUARY 2026

 

IF YOU REQUIRE URGENT MEDICAL CARE

PLEASE DIAL 028 9331 5804