DID NOT ATTEND (DNA)

DURING THE MONTH OF FEBRUARY 2026

260 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total

of 260 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted GP time per appointment

= 52 hours (6.5 working days) of wasted appointment time

How many times during these 52 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 21 hours (2.5 working days) of wasted clerical time

How many times during these 21 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

February 2026 DNAs are broken down as follows:-

Asthma Clinic                                        7 appointments wasted

Baby Vaccination Clinic                            12 appointments wasted

Pre-School Vaccination Clinic                     11 appointments wasted

Diabetic Bloods with Nursing Team            1 appointment wasted

Diabetic Review Clinic with Nurse              1 appointment wasted

GP Appointment                                    38 appointments wasted

Nursing Team                                       14 appointments wasted

Hypertension Clinic                                 2 appointments wasted

INR Clinic                                             3 appointments wasted

Mental Health Practitioner                        14 appointments wasted

Minor Surgery – Injections                       3 appointments wasted

Practice Nurse                                       8 appointments wasted

Treatment Room Health Care Assistant       59 appointments wasted

Treatment Room Nurse                           47 appointments wasted

Treatment Room Dressings                      4 appointments wasted

Smear Clinic                                          36 appointments wasted