DID NOT ATTEND (DNA)

DURING THE MONTH OF SEPTEMBER 2026

245 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total

of 245 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted medical time per appointment

= 49 hours (6.5 working days) of wasted appointment time

How many times during these 49 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 20 hours (2.5 working days) of wasted clerical time

How many times during these 20 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]