DID NOT ATTEND (DNA)

DURING THE MONTH OF MARCH 2026

326 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total

of 326 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted medical time per appointment

= 68 hours (9 working days) of wasted appointment time

How many times during these 68 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 27 hours (3.5 working days) of wasted clerical time

How many times during these 27 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

March 2026 DNAs are broken down as follows:-

Carers Review with Nurse                                       2 appointments wasted

Baby Vaccination Clinic                            9 appointments wasted

Pre-School Vaccination Clinic                     11 appointments wasted

Diabetic Bloods with Nursing Team            3 appointment wasted

Diabetic Review Clinic with Nurse              4 appointment wasted

Diabetic Foot Check Clinic with Nursing Team         24 appointment wasted

GP Appointment                                    28 appointments wasted

Nursing Team                                       16 appointments wasted

Mental Health Practitioner                        22 appointments wasted

Minor Surgery – Injections                       2 appointments wasted

Minor Surgery – Excisions                        2 appointments wasted

Practice Nurse                                       2 appointments wasted

Treatment Room Health Care Assistant       76 appointments wasted

Treatment Room Nurse                           48 appointments wasted

Treatment Room Dressings                      10 appointments wasted

Smear Clinic                                          31 appointments wasted