DID NOT ATTEND (DNA)
DURING THE MONTH OF APRIL 2026
259 APPOINTMENTS WERE NOT ATTENDED
Patients complain that they cannot get an appointment, yet in 1 month alone a total
of 259 appointments were not attended with no reason
What does this mean to YOU?………
12 minutes of wasted medical time per appointment
= 52 hours (7 working days) of wasted appointment time
How many times during these 52 hours were YOU not able to get an appointment?
5 minutes of wasted clerical time per patient contact
= 21.5 hours (3 working days) of wasted clerical time
How many times during these 21.5 hours were YOU trying to book an appointment?
You can cancel your appointment in the following ways:
by phoning or texting our mobile number – 07813 985 168
by emailing reception at [email protected]
April 2026 DNAs are broken down as follows:-
Asthma Clinic 15 appointments wasted
Carers Review with Nurse 2 appointments wasted
Vaccination Clinic 25 appointments wasted
Baby Vaccination Clinic 7 appointments wasted
Pre-School Vaccination Clinic 9 appointments wasted
Diabetic Bloods with Nursing Team 4 appointment wasted
Diabetic Review Clinic with Nurse 4 appointment wasted
GP Appointment 32 appointments wasted
Nursing Team 16 appointments wasted
Mental Health Practitioner 22 appointments wasted
Minor Surgery – Injections 2 appointments wasted
Minor Surgery – Excisions 6 appointments wasted
Senior Mental Health Practitioner 1 appointment wasted
Practice Nurse 2 appointments wasted
Treatment Room Health Care Assistant 48 appointments wasted
Treatment Room Nurse 33 appointments wasted
Treatment Room Dressings 5 appointments wasted
Smear Clinic 26 appointments wasted
