Updating Your Contact Details

Changing your Contact Details with the Surgery

Please complete the form below to update your contact details with us, we can then update our records. We will require proof of name or address changes, so please bring this with you on your next visit to the practice.

Please Note: Fields marked with an * are required

Change of Contact Details

Name *

First

Last

Gender

Female
Male

Date of Birth *

NHS No.

Previous Surname (if applicable)

Date Surname Changed

Old Address and Telephone *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Old Telephone / Mobile Numbers (if applicable, leave blank if no change)

New Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

New Telephone / Mobile Numbers (if applicable, leave blank if no change)

Confirm Email

Note: If your new address falls outside of our catchment area, you will need to register with a new GP and we will be contacting you regarding this matter.

Are you a Student?

Do you have other family members residing with you?

The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

Updating Your Contact Details

Changing your Contact Details with the Surgery

CONTACT

HOURS

POLICIES

LINKS

Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF MARCH 2026

326 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 326 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted medical time per appointment

= 68 hours (9 working days) of wasted appointment time

How many times during these 68 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 27 hours (3.5 working days) of wasted clerical time

How many times during these 27 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true

Castle Practice