The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

Impact Age Well Programme

New service for Meadowbridge Surgery patients.

  • Flyer about Impact Agewell Referral Criteria (click the button above)
  • Patient Self Referral Form & information leaflet (click the button above)

IMPACTAgewell® is a new service offered through Meadowbridge Surgery which involves an IMPACTAgewell® Officer who will call out to your house for a few visits to have conversations about your health and wellbeing and discuss any additional services or support that might be available to help you, in addition to those currently offered by the GP practice.

This could include for example, linking you to local groups or agencies to help you find out about what’s on in your local community, transport services available, advice on the most efficient way to heat your house and how to ensure your home is safe and secure.

The IMPACTAgewell® Officer can also link in with the local Northern Health & Social Care Trust should you need to be assessed for aids and devices to help you stay independent in your house, and also link in with the services offered by your local Community Pharmacy to assist you in managing your medications.

So if you are agreeable, we would like to gain your consent to pass you on to Deborah or Andrea, our IMPACTAgewell® Officer, who will contact you and arrange your first home visit and give you a chance to ask any questions you may have about the programme.

Complete the above self referral form and send to the address provided or leave it in at our reception and Deborah or Andrea will be in touch.

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF FEBRUARY 2026

260 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted GP time per appointment

= 52 hours (6.5 working days) of wasted GP appointment time

How many times during these 52 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 21 hours (2.5 working days) of wasted clerical time

How many times during these 21 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

Castle Practice

PLEASE NOTE THAT THE SURGERY WILL BE

CLOSED FOR TRAINING FROM 1:00 PM

ON WEDNESDAY 25th FEBRUARY 2026

 

AND WILL RE-OPEN AT 8:30 AM ON

THURSDAY 26th FEBRUARY 2026

 

IF YOU REQUIRE URGENT MEDICAL CARE

PLEASE DIAL 028 9331 5804