The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

Supporting Self-Care: Community Pharmacy Minor Ailments Service

Community Pharmacists already advise patients on a wide range of minor ailments and either recommend treatment or refer on to another healthcare professional. The NI Minor Ailments Service builds upon this expertise allowing community pharmacists to offer some treatments, if they are considered necessary, free of charge to eligible patients on the health service.

Conditions currently covered by the Minor Ailments Service:

Antimicrobial Resistance

Antimicrobial Resistance is a threat to your own and your family’s health. You can help by taking some simple steps:

  • Only take antibiotics when they are prescribed by a healthcare professional.
  • Remember, antibiotics are not effective against viral infections, such as a cold, Covid or the flu. Most simple infections such as sore throats or earaches do not need antibiotics. Your body can usually fight these infections on its own.
  • There are other medicines available to purchase to help manage your symptoms.
  • If you are prescribed an antibiotic, you must take it exactly as directed.
  • Never share antibiotics with anyone else – this could be dangerous.
  • Take any unused or unwanted antibiotics to a local community pharmacy for safe disposal.

Pharmacy First service if appropriate for winter illnesses.

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF FEBRUARY 2026

260 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted GP time per appointment

= 52 hours (6.5 working days) of wasted GP appointment time

How many times during these 52 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 21 hours (2.5 working days) of wasted clerical time

How many times during these 21 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

Castle Practice

PLEASE NOTE THAT THE SURGERY WILL BE

CLOSED FOR TRAINING FROM 1:00 PM

ON WEDNESDAY 25th FEBRUARY 2026

 

AND WILL RE-OPEN AT 8:30 AM ON

THURSDAY 26th FEBRUARY 2026

 

IF YOU REQUIRE URGENT MEDICAL CARE

PLEASE DIAL 028 9331 5804