The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

Supporting Self-Care: Community Pharmacy Minor Ailments Service

Community Pharmacists already advise patients on a wide range of minor ailments and either recommend treatment or refer on to another healthcare professional. The NI Minor Ailments Service builds upon this expertise allowing community pharmacists to offer some treatments, if they are considered necessary, free of charge to eligible patients on the health service.

Conditions currently covered by the Minor Ailments Service:

Antimicrobial Resistance

Antimicrobial Resistance is a threat to your own and your family’s health. You can help by taking some simple steps:

  • Only take antibiotics when they are prescribed by a healthcare professional.
  • Remember, antibiotics are not effective against viral infections, such as a cold, Covid or the flu. Most simple infections such as sore throats or earaches do not need antibiotics. Your body can usually fight these infections on its own.
  • There are other medicines available to purchase to help manage your symptoms.
  • If you are prescribed an antibiotic, you must take it exactly as directed.
  • Never share antibiotics with anyone else – this could be dangerous.
  • Take any unused or unwanted antibiotics to a local community pharmacy for safe disposal.

Pharmacy First service if appropriate for winter illnesses.

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF MARCH 2026

326 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 326 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted medical time per appointment

= 68 hours (9 working days) of wasted appointment time

How many times during these 68 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 27 hours (3.5 working days) of wasted clerical time

How many times during these 27 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

** COVID SPRING BOOSTERS **
ARE NOW AVAILABLE TO BOOK
FOR PATIENTS AGED 75 AND OVER
AND ALL IMMUNOSUPPRESSED PATIENTS
 
** FINAL CLINIC DATES **
19.05.2026
29.05.2026
 
WE ARE CONTACTING PATIENTS BY
TEXT AND TELEPHONE CALLS
 
**PLEASE CONTACT THE
PRACTICE ANY DAY AFTER 11:00 AM
TO BOOK YOUR APPOINTMENT**
028 9331 5805
07513 985 168
07873 214 100
07873 211 433