Community Pharmacy: Rotas and Collection Information

Changes to Community Pharmacy Rota in Northern Area

Following consultation with the Community/Voluntary and Elected Representatives Engagement Forum, the following change will be implemented in the Northern area:

The Sunday & Public Holiday rotas will cease in Carrickfergus effective from Easter Sunday (31st March) onwards given the proximity to Newtownabbey. Therefore, the final rota in Carrickfergus will be on Sunday 24th March 2024.

For information on Local Pharmacy opening hours during holiday periods, please Click the link above ⇑

The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

Community Pharmacy: Rotas and Collection Information

Changes to Community Pharmacy Rota in Northern Area

CONTACT

HOURS

POLICIES

LINKS

Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF FEBRUARY 2026

260 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted GP time per appointment

= 52 hours (6.5 working days) of wasted GP appointment time

How many times during these 52 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 21 hours (2.5 working days) of wasted clerical time

How many times during these 21 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true

COVID SPRING BOOSTERS 2026

CLOSURE INFORMATION

Castle Practice