Snapshot April 2023

Welcome to our latest Mid & East Antrim Comunity Snapshot, a monthly update of local community & voluntary services, organisations and projects available to help support Older People across Ballymena, Carrickfergus & Larne.

Mid & East Antrim Community Snapshot for April 2023

The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

CONTACT

HOURS

POLICIES

LINKS

Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF FEBRUARY 2026

260 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted GP time per appointment

= 52 hours (6.5 working days) of wasted GP appointment time

How many times during these 52 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 21 hours (2.5 working days) of wasted clerical time

How many times during these 21 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true

FLU IN THE COMMUNITY

Castle Practice