Confidentiality
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out personal information and results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
Access Permission
The Access to Health Records Act 1990 and the Access to Medical Reports Act 1988 gave individuals the right of access, subject to certain exceptions, to health information recorded about themselves, and, in certain circumstances, about others, within manual records.
To give someone prior permission for access to your personal information (ie test results/appointment times etc), please complete our Access Permission slip and leave at reception at your earliest convenience.
Data Protection and Use of Your Information
We ask for information about you so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up to date information. It also may be needed if we see you again.
There are times when we have to pass on information about you to other people such as hospitals, social services or the health authority. This is always done confidentially or by removing your identifying details when they are not essential.
Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. If at any time you would like to know more about how we use your information you can speak to our practice manager.
Data Protection Act
The Practice fully complies with the Data Protection Act 1998. Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data. Patients can review the data processed and formal applications for access should be made in writing to the Practice Manager.
Freedom of Information
The Surgery conforms to the requirements of the Freedom of Information Act 2000. We have produced a publication scheme in accordance with the Act, a copy of which is available from reception.
Zero Tolerance
In line with the Department of Health, Social Services and Public Safety Circular HSS (Gen) (3) 2007 – “Zero Tolerance on Abuse of Staff”, Protecting Healthcare and Emergency Staff from Violence”, the Castle Practice is committed to the creation of a culture and environment where employees may undertake their duties without fear of abuse or violence.
- Non-Physical Abuse: The use of inappropriate words or behaviour causing distress and/or constituting harassment. This includes receipt of abusive telephone calls from any source
- Physical Abuse: The intentional application of force against the person or another without lawful justification resulting in physical injury or personal discomfort.
