We do our best to provide a quick and responsive service to patients calling the Practice. We open as many lines as possible and use all available staff within our resources, particularly at peak times.
Each week we receive around 2,500 to 3,000 calls through appointments and prescription lines, with the highest demand on Mondays, Fridays and following Public/Bank Holidays. The telephone lines are less busy after 10:30am, and you should get a quicker response.
Our phones are busy as soon as they are opened daily. As patients, you could help us to improve access via telephone by…
- Not using the Emergency Line unless you have a Medical Emergency
- Calling at less busy times
- Using alternative methods of contact (ie online)
- For GP Appointments – 8:30am – the GP list will close once we reach capacity
- For Medical Emergencies and House Calls
- For Prescriptions: 9:30am to 11:30am / 2:00pm to 3.30pm
- For Results: 1:30pm to 3:30pm
- For General Enquiries: 8:30am to 12:30pm / 1:30pm to 3:30pm
- Our Email: [email protected] – PLEASE DO NOT SEND AN EMAIL FOR ANY URGENT OR EMERGENCY MEDICAL CARE
The Castle Practice
Carrickfergus Health Centre
Taylors Avenue
Carrickfergus
BT38 7HU
Telephone Numbers / Email
Appointments and General Enquiries
028 9331 5805
Prescriptions
028 9331 5802
Emergencies and House Calls
028 9331 5804
Out of Hours:
028 2566 3500
[email protected]
Additional Mobile Numbers
07513 985 168
07873 214 100
07873 211 433