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The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF FEBRUARY 2026

260 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted GP time per appointment

= 52 hours (6.5 working days) of wasted GP appointment time

How many times during these 52 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 21 hours (2.5 working days) of wasted clerical time

How many times during these 21 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

COVID SPRING BOOSTERS 2026

COVID Spring Booster jpeg 2026

CLOSURE INFORMATION

PLEASE NOTE THAT THE SURGERY WILL BE CLOSED ON

TUESDAY 17th MARCH 2026

AND WILL RE-OPEN AT 8:30 AM ON

WEDNESDAY 18th MARCH 2026

IF YOU REQUIRE URGENT MEDICAL CARE

PLEASE CONTACT DALRIADA URGENT CARE ON

028 2566 3500

PLEASE NOTE – THIS NUMBER IS FOR

URGENT MEDICAL CARE

WHICH CANNOT WAIT UNTIL YOUR

GP SURGERY RE-OPENS,

NOT FOR ROUTINE QUERIES

Castle Practice

PLEASE NOTE THAT THE SURGERY WILL BE

CLOSED FOR TRAINING FROM 1:00 PM

ON WEDNESDAY 25th FEBRUARY 2026

 

AND WILL RE-OPEN AT 8:30 AM ON

THURSDAY 26th FEBRUARY 2026

 

IF YOU REQUIRE URGENT MEDICAL CARE

PLEASE DIAL 028 9331 5804