The Castle Practice

The Health Centre | Taylors Avenue | Carrickfergus | BT38 7HU

Announcements

DID NOT ATTEND – FEBRUARY 2026

DID NOT ATTEND (DNA) DURING THE MONTH OF FEBRUARY 2026 260 APPOINTMENTS WERE NOT ATTENDED Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason What does this mean to YOU?……… 12 minutes of wasted GP time per appointment = 52 […]

DID NOT ATTEND – FEBRUARY 2026 Read More »

Weight Loss Injections

The Practice cannot provide weight loss injections via the NHS. The only way to get these currently is via private doctors, and when medication is prescribed the person prescribing it is responsible for any follow up required.   The Department of Health has advised us that if you have problems due to your privately prescribed

Weight Loss Injections Read More »

PRACTICE CLOSURE DATES

IMPORTANT PATIENT NOTICE PRACTICE CLOSURE DATES     PLEASE NOTE THAT THE SURGERY WILL BE CLOSED ON   TUESDAY 17th MARCH 2026   F YOU REQUIRE URGENT MEDICAL CARE PLEASE CONTACT DALRIADA URGENT CARE  028 2566 3500   PLEASE ENSURE TO ORDER YOUR REPEAT PRESCRIPTIONS IN TIME FOR COLLECTION BEFORE THE HOLIDAY CLOSURES

PRACTICE CLOSURE DATES Read More »

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Patients who Did Not Attend their appointments

DID NOT ATTEND (DNA)

DURING THE MONTH OF FEBRUARY 2026

260 APPOINTMENTS WERE NOT ATTENDED

Patients complain that they cannot get an appointment, yet in 1 month alone a total of 260 appointments were not attended with no reason

What does this mean to YOU?………

12 minutes of wasted GP time per appointment

= 52 hours (6.5 working days) of wasted GP appointment time

How many times during these 52 hours were YOU not able to get an appointment?

5 minutes of wasted clerical time per patient contact

= 21 hours (2.5 working days) of wasted clerical time

How many times during these 21 hours were YOU trying to book an appointment?

You can cancel your appointment in the following ways:

by phoning or texting our mobile number – 07813 985 168

by emailing reception at [email protected]

Further detailed information – https://www.castlepractice.co.uk/?p=14066&preview=true 

CLOSURE INFORMATION

PLEASE NOTE THAT THE SURGERY WILL BE CLOSED ON

TUESDAY 17th MARCH 2026

AND WILL RE-OPEN AT 8:30 AM ON

WEDNESDAY 18th MARCH 2026

IF YOU REQUIRE URGENT MEDICAL CARE

PLEASE CONTACT DALRIADA URGENT CARE ON

028 2566 3500

PLEASE NOTE – THIS NUMBER IS FOR

URGENT MEDICAL CARE

WHICH CANNOT WAIT UNTIL YOUR

GP SURGERY RE-OPENS,

NOT FOR ROUTINE QUERIES

Castle Practice

PLEASE NOTE THAT THE SURGERY WILL BE

CLOSED FOR TRAINING FROM 1:00 PM

ON WEDNESDAY 25th FEBRUARY 2026

 

AND WILL RE-OPEN AT 8:30 AM ON

THURSDAY 26th FEBRUARY 2026

 

IF YOU REQUIRE URGENT MEDICAL CARE

PLEASE DIAL 028 9331 5804